I have Model R6400 AC1750 Smart WiFi router (not v2) with firmware version V1.0.1.50, and I can't log in to an account. The home page loads just fine, but when I click sign in the progress circle spins for about 15 seconds, and then I get an error message which says "The site can't be reached......took too long to respond." I have rebooted both the modem and router, but that didn't help. I also contacted the site and was told all is well on their end. I have no problem logging in to any other site. I took my computer to another location with WiFi, and I could log in with no problem. So, the problem has to be with my router. Any ideas as to what's wrong, and how it can be fixed? By-the-way, I get a similar error with a smart phone when I try to access the site using the router's WiFi, but when I use data or any other WiFi location, I can log in with no problem.

My issue is now solved as I installed the previous router firmware version (46), and I can now access the site which was giving me the error message. My thanks to all who offered their recommendations, but all it took was to revert to the previous firmware version.

Can't login to an account | NETGEAR Communities

8 Replies

DexterJB
NETGEAR Moderator
Dec 13, 2019
Hi Turvey, welcome to the community! Please try bypassing the router and connect your computer straight to your ISP's modem to check if the issue will persist. Let us know how that goes.

Dexter
- antinode
  Guru
  Dec 13, 2019
  > [...] I can't log in to an account. [...]
  
     What kind of "an account"?
  
  > [...] The home page loads just fine, [...]
  
     So, some web site or other?
  
  > [...] So, the problem has to be with my router.
  
     Or, your router's WAN/Internet IP address has been blacklisted for
  some reason or other by the mystery web site.
  
  > [...] Please try bypassing the router and connect your computer
  > straight to your ISP's modem to check if the issue will persist. [...]
  
     That should test the I-hate-you hypothesis.
  
     Possibly interesting:
  
        https://community.netgear.com/t5/x/x/m-p/1833052
- Turvey
  Aspirant
  Dec 13, 2019
  There are a couple of more sites where I get the error message. In looking back, I believe my troubles began when I update the firmware to the latest version (1.0.1.50). Is there any way to go back to the previous version?
  - michaelkenward
    Guru
    Dec 13, 2019
    Turvey wrote:
    
    There are a couple of more sites where I get the error message. In looking back, I believe my troubles began when I update the firmware to the latest version (1.0.1.50).
    
    Unlikely. But you haven't answered some of the questions that could help to determine this.
    
    Did you reset the router to factory settings after the firmware flash?
    
    New firmware sometimes introduces changes that are not compatible with the old configuration.
    
    Turvey wrote:
    
    There are a couple of more sites where I get the error message. In looking back, I believe my troubles began when I update the firmware to the latest version (1.0.1.50). Is there any way to go back to the previous version?
    
    Sure. Visit the support page for your device, browse through the firmware library and read the release notes for advice on how to apply it.
    
    If you visit the support pages:
    
    Support | NETGEAR
    
    you can feed in the model number and find all the documentation for your hardware.

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Can't login to an account