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maryr69's avatar
maryr69
Tutor
Jan 23, 2018
Solved

can't login to opendns

I'm having problems logging in to opendns.  I keep getting messages about blocking sites because of content.  I never set up parental blocks or anything.  When I try to login, i enter my email address and it says it doesn't recognize the email address.  I'm really getting frustrated.

7 Replies

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator

    Hi maryr69,

     

    1. It is possible that someone may have enabled Live Parental Controls.

    2. Please provide a screenshot of the message if possible.

    3. If you are unable to find the credentials, a factory reset can be a way around it.

     

    Regards,

     

    Dexter

    Community Team

    • maryr69's avatar
      maryr69
      Tutor

      A screen shot og message when I attempt to log in or of the message I get about blocked content?

      • maryr69's avatar
        maryr69
        Tutor

        I was the one who set up my router and don't recall setting any parental controls.  When i try to open the parental controls it tells me that i'm not connected to the internet.  So it seems i'm in some loop and can't get out.  I have never set up an account with opendns so i'm not sure why websites are being blocked or who the admin is that i need to contact.

      • DexterJB's avatar
        DexterJB
        NETGEAR Moderator

        Hi maryr69,

         

        I would like to follow up and check if you are still experiencing the issue.

         

        Regards,

         

        Dexter
        Community Team