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Forum Discussion
contacting someone at NetGear
I have had an issue with my router/modem since I got it. I've been on the phone with Netgear - the last time I got disconnected. I sent an immediate message to call me back. No call back and now the 90-day support has ended. I am NOT going to buy support when it's their fault. I am LIVID!!!!!! Can anyone help?
6 Replies
this is the community forum.
We can potentially help you with the device but we need more info.
What actual problem are you having? go into details since we aren't here to see whats going on?
Also, what device do you have? you didn't put model either.
If its a modem/router combo device, also log into the device and get a screen snip of the cable connections page and the modem logs. That helps us check the connection back to the isp.
- Please tell me how to get to the connections page and modem logs. Thank you
- My televisions do not recognize the new modem/router (or vice versa). The only one that automatically connects is the Smart TV. I cannot manually connect with the other televisions. Now my Firesticks only work on the smart TV. This was not an issue when I was using the Xfinity modem/router.
Does the C6250 work if you're hardwired into it?
What speeds do you get hardiwired in?
When you log into it through the browser, you click on the cable connection icon. that takes you to the cable connections page.
to find the logs
https://kb.netgear.com/30008/How-do-I-obtain-the-event-logs-from-a-NETGEAR-cable-modem-modem-router
How are you attempting to setup the tv's/firesticks?
Did you rename the ssid or setup a new one?
What did you use for a security method (wpa, wpa2, etc)
what error are you getting when you try to connect them?
