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Recruiter's avatar
Recruiter
Aspirant
Sep 07, 2021

Dell Inspiron 15 5000 Series laptop will not connect to Orbi

My Dell laptop Inspiron 15 series can see the Orbi as a viable network but my laptop just will not connect. I've already unplugged and turned onoff my Xfinity moden and Netgear modem. The laptop can see it but will not connect. Help.

4 Replies

  • plemans's avatar
    plemans
    Guru
    Sep 07, 2021

    Dell makes a lot of inspiron 15 series. 

    what actual full model do you have? 

    What wireless card is in the laptop? 

    What driver is installed on the laptops wireless driver? 

    what orbi router do you have?

    What firmware is on the orbi? 

    What actual error are you getting when you try to connect?

    Has it ever connected or is this a new laptop? or new orbi?

     

    Details are key to helping you since we aren't there to see whats going out. 
    help us to help you

    • Recruiter's avatar
      Recruiter
      Aspirant
      Sep 14, 2021

      Hello there,

       

      I have an Inspiron 5559 Desktop -09FVSAF. I did not add any additional hardward to this Dell Laptop it came with everything I need.  The Dell laptop used to connect fine a few years ago to Orbi and now it does not at all. It can see the Orbi device but it cannot connect. It shows up as a network to connect but the error I get is:" cannot connect to this network"

       

      Here is a copy of my hardware I have:

      Name: Ethernet
      Description: Realtek PCIe FE Family Controller
      Physical address (MAC): f8:ca:b8:13:bd:e5
      Status: Not operational
      Maximum transmission unit: 1500
      IPv4 address: 169.254.61.180/16
      IPv6 address: fe80::b026:482d:1007:3db4%7/64
      DNS servers: 75.75.75.75, 75.75.76.76
      Connectivity (IPv4/IPv6): Disconnected
      Name: Local Area Connection* 13
      Description: Microsoft Wi-Fi Direct Virtual Adapter #3
      Physical address (MAC): 7a:0c:b8:87:ac:2c
      Status: Not operational
      Maximum transmission unit: 1500
      IPv4 address: 169.254.178.175/16
      IPv6 address: fe80::b14f:2d0e:3019:b2af%17/64
      DNS servers: fec0:0:0:ffff::1%1, fec0:0:0:ffff::2%1, fec0:0:0:ffff::3%1
      Connectivity (IPv4/IPv6): Disconnected
      Name: Local Area Connection* 4
      Description: Microsoft Wi-Fi Direct Virtual Adapter #5
      Physical address (MAC): 78:0c:b8:87:ac:2c
      Status: Not operational
      Maximum transmission unit: 1500
      IPv4 address: 169.254.100.128/16
      IPv6 address: fe80::1cde:a510:6b10:6480%5/64
      DNS servers: fec0:0:0:ffff::1%1, fec0:0:0:ffff::2%1, fec0:0:0:ffff::3%1
      Connectivity (IPv4/IPv6): Disconnected
      Name: Local Area Connection* 14
      Description: Microsoft Hosted Network Virtual Adapter
      Physical address (MAC): 7a:0c:b8:87:ac:2b
      Status: Not operational
      Maximum transmission unit: 1500
      IPv4 address: 169.254.198.179/16
      IPv6 address: fe80::5dcb:c211:3900:c6b3%20/64
      DNS servers: fec0:0:0:ffff::1%1, fec0:0:0:ffff::2%1, fec0:0:0:ffff::3%1
      Connectivity (IPv4/IPv6): Disconnected
      Name: Wi-Fi
      Description: Intel(R) Dual Band Wireless-AC 3160
      Physical address (MAC): 78:0c:b8:87:ac:2b
      Status: Operational
      Maximum transmission unit: 1500
      Link speed (Receive/Transmit): 97/97 (Mbps)
      DHCP enabled: Yes
      DHCP servers: 10.0.0.1
      DHCP lease obtained: ‎Tuesday, ‎September ‎14, ‎2021 1:17:44 PM
      DHCP lease expires: ‎Thursday, ‎September ‎16, ‎2021 1:17:44 PM
      IPv4 address: 10.0.0.57/24
      IPv6 address: 2601:644:8f80:5cd0::5735/128, 2601:644:8f80:5cd0:98e0:2858:7f51:c3bc/64, 2601:644:8f80:5cd0:58b6:db58:d5ec:90b4/128, fe80::98e0:2858:7f51:c3bc%11/64
      Default gateway: fe80::deeb:69ff:fe5f:2731%11, 10.0.0.1
      DNS servers: 2001:558:feed::1, 2001:558:feed::2, 75.75.75.75, 75.75.76.76
      DNS domain name: hsd1.ca.comcast.net
      DNS connection suffix: hsd1.ca.comcast.net
      Network name: Geisha Girl 5Ghz 2
      Network category: Private
      Connectivity (IPv4/IPv6): Connected to Internet

       

      • michaelkenward's avatar
        michaelkenward
        Guru
        Sep 16, 2021

        Not much of that is specific to the PC. 

         

        We don't even know what Netgear equipment you own. "Orbi" is a brand name, not a particular device. There are dozens of Orbis out there. 

         

        How is the PC connected to the network?  Wifi or Ethernet?

         

        I can't tell from your first message.

         

        It would also help if you answered some of the questions from plemans. 

         

        For example, you say:

         

        "The laptop can see it but will not connect."

         

        How are you trying to connect? What happens when you try to connect? 

         

        Does Windows show any helpful messages?

         

        Try running the Network Troubleshooter in Windows.

         

        Start here:

         

        Fix network connection issues in Windows 10

         

        Then there is this bit:

         

        I've already unplugged and turned onoff my Xfinity moden and Netgear modem. 

         

        How many modems do you have in there? What are they? If any of them is a router, then you may well be into "double NAT" country.

         

         


        What is Double NAT? | Answer | NETGEAR Support

         

        and

         

        How to fix issues with Double NAT | Answer | NETGEAR Support