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Forum Discussion
TeeMoney
Dec 17, 2015Guide
Devices Not Connecting To 2.4ghz
This seems to be a common issue from my searching however, I have yet to find a solution. It's been over a week that I have not been able to connect to my 2.4ghz frequency on my router. The only time...
- Jan 04, 2016
TeeMoney Did you try to reset the router? If you have not, kindly do so and let us know if that helped.
in resetting the router, you need to push the reset button for 20 seconds. Once done, reconfigure the router to get the connection back.
By the way, make sure that the power light will be solidly lit before reconfiguring it.
Let us know what happens.
B_Regal78
Dec 17, 2015Aspirant
I am far from a router expert, and I am not associted with Netgear in any way other than that I have Netgear equipment in my home, but I'll ask a couple questions anyway:
Did you try setting up a guest network with no security on it? The router I recently purchased supports two 5g and a single 2.4g connection. When I have a guest network turned on and I have a device that could connect on either frequency, it appears as if I have 6 wireless connections.
Second question: did you check for devices such as microwaves, older cordless phones, baby monitors, etc that may interfere with only the 2.4g signal?
Last question (and the one I think is most likely): do you know if you have nearby neighbors have a wirless router? If so, they, may be using the same channel as you, or an overlapping channel. I believe channels 1, 6, and 11 do not overlap at all. I would try each of these first, and then try 3 or 9. My router (and I believe most, if not all) have an auto channel select mode, but is not to say that it might not be better for you to hard set a channel.
Again, just some thoughts for you to try...
TeeMoney
Dec 17, 2015Guide
I tried connecting to my secure Guest 2.4ghz and no luck.
I tried connecting to my unsecure Guest 2.4ghz and no luck
I was able to connect to my unsecure 2.4ghz frequency just fine.
I made my connection secure again and changed the channel to 3 and no luck
I changed my channel to 9 and no luck.