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johnb8's avatar
johnb8
Aspirant
Mar 22, 2020
Solved

EX6120 not working

Hi all.

It seems mt EX6120 is died, no lights at all even using on/off button does nothing. Thought it would last longer, only purchased via Amazon mid December last year.

Does anyone have the procedure for a replacement as we do need it, when all was fine it was a great boost for a slow part of the house.

Amazon just has a 'Get product Support' button against purchase which send me to Netgear site.

All help will be greatly received.

 

Stay safe

 

Johnb

  • plemans's avatar
    plemans
    Mar 22, 2020

    click mynetgear at the top. Register an account and then the device. From there it'll show you if your device is still within warranty/support time period. 

3 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    Mar 22, 2020

    click mynetgear at the top. Register an account and then the device. From there it'll show you if your device is still within warranty/support time period. 

    • johnb8's avatar
      johnb8
      Aspirant
      Mar 22, 2020

      Hi , Thanks for response. As suggested, l checked and it shows my extender with Hardware support until 11/12/21. 

      So l guess after looking further into it l have to obtain an RMA - what fun.

      Also embarassed about the two bad typo's on original message!

       

      Thanks again

       

      Johnb

      • michaelkenward's avatar
        michaelkenward
        Guru - Experienced User
        Mar 23, 2020

        Did you check that it isn't just the power adapter that has gone bad?

         

        If you have something similar lying around – check the volts and amps – you could try that.

         

        These are generic devices. MIght be cheaper to buy a replacement than faff around with returns.