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Forum Discussion
EX6400v2 - tried to update firm ware- now not working
I tried to update firmware thru the app and it stalled then it said failed. It then turned off and only blinks green. I have tried to force the firmware but no dice. is there anyway to exchange this product for a new one? I have the a warrenty but the support over the phone has just expired.
3 Replies
> I tried to update firmware thru the app [...]
Many people around here recommend using a web browser instead of any
Netgear-supplied app for that job. Ideally, using a wired connection
between the computer and the gizmo.> [...] and it stalled then it said failed. It then turned off and only
> blinks green."It"? The app? The extender? Some LED indicator or other on the
extender?Possibly interesting:
> [...] is there anyway to exchange this product for a new one? [...]
Look for "Contact Support", then "Replace my defective product".
> [...] I have tried to force the firmware but no dice. [...]
"tried to force" or "no dice" is not a useful problem description.
It does not say what you did. It does not say what happened when you
did it. As usual, showing actual actions (commands) with their actual
results (error messages, LED indicators, ...) can be more helpful than
vague descriptions or interpretations.
> Try these: [...]Even if the Power indicator is flashing? Good luck with that.
