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Maril's avatar
Maril
Aspirant
Nov 25, 2020

EXT7000 no internet

I have been using the EXT7000 for a year and the past few days I can connect but without internet. I have completed the reset with no luck. Any suggestions what should I look for?

3 Replies

  • plemans's avatar
    plemans
    Guru
    Nov 25, 2020

    What router are you installing it to? 

    What firmware is on it? 

    When you're installing it, are you using wps or the installation assistant?

    • Maril's avatar
      Maril
      Aspirant
      Nov 26, 2020
      Hello, thank you for your reply. I'm connected to a virgin media hub 3.0 router and I am using the installation assistant.
      • michaelkenward's avatar
        michaelkenward
        Guru
        Nov 26, 2020

        What do the LEDs on the device look like?

         

        Is it wired to the virgin media hub 3.0 router? Or is it a wifi link?

         

        plemans also asked you about the firmware on your device.

         

        I assume that you have the EX7000. Visit the support pages:

        Support | NETGEAR

        and feed in the actual model number and check the documentation for your hardware.

        Check the troubleshooting section in the manual.

        You may have done this already, but I can't tell from your message.

         

        You might get more help, and find earlier questions and answers about your hardware, in the appropriate section for your device. That's probably here:

        WiFi Range Extenders & Nighthawk Mesh - NETGEAR Communities