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Forum Discussion
Solved
genie app
so I was using the genie app to turn off certain devices that was on my network. the app would freeze. then when I tried it a second time I lost all internet connection to my whole network. now my router cant be found by pinging or the genie app. I've factory reset it. sat on the phone with the **bleep**in idiots from netgear who are the dumbest people I've ever spoke with. someone please help. I've had enough next step is to break this piece of **bleep**
jb83 wrote:
and I can access it through direct plug in with the ethernet cable. and that works fineWhat does that mean?
Access what? Ethernet cable from what to what?
Do you mean that wired devices can connect to the internet through the router via the LAN ports?
jb83 wrote:
.. .I turn on the wifi my ssid pops up but cannot connect to the internetWhat does that mean? What "cannot connect to the internet"? And what happens when you try?
Remember, when you factory reset the router you wiped out any settings that you might have made, to the wifi password for example.
9 Replies
It sounds like you have been thrashing around blindly a bit. What do the LEDs on the R7000 show? Especially the Internet LED.
It may help to reboot the whole network in the right order.
Be sure to restart your network in this sequence:- Turn off and unplug the modem.
- Turn off the modem router and computers.
- Plug in the modem and turn it on. Wait 2 minutes.
- Turn on the modem router and wait 2 minutes.
- Turn on the computers.
- I've tried that to no avail. my internet light is not lit at all but everything else is white.
There is support material, including a manual, for the R7000 somewhere at the end of this link:
>>>> R7000 | Product | Support | NETGEAR <<<<
Check the bit Troubleshoot with the LEDs.
What modem sits in front of this thing?
In general, we know not much about your system and how you are accessing the router. The more you can tell people the better.
- sorry the light is amber.. and I can plug my ethernet cable in my laptop and get internet but when I plug the ethernet back into the router. theres no internet connection