Keep getting "end of life" emails and cannot opt out.

Question

So, apparently I used to have a router (perhaps?) and I am getting emails to an old address (but still occasionally used)... But there's no 'opt out' and I've tried to login to Netgear.com with that address, to opt out of these emails - but it's like there's no account with that email address.

I try to log in with that address using 'forget password' option, but I never get the confirmation link to reset the password (If I ever did have an account with that email).

I'm getting them every few days.

"Important Notification: Your WIRELESS-N ROUTER W/USB BNDL has reached End Of Service"

How do I get these email notifications shut off?

FURRYe38 · Answer

Something they will need to handle then.&nbsp;
Try there phone or chat support.&nbsp;
&nbsp;
If all else fails, try setting up a filter to put that email into the email trash or try blocking it.&nbsp;
&nbsp;

FURRYe38 · Answer

Try NG support. Otherwise, they should stop.&nbsp;
See if anything can be removed from your NG account profile if your device is seen there.&nbsp;

SteelerNights · Answer

Again, I cannot log in with that email, there's no account connected to that email. I try to "reset password" and I never get a reset link.

Also Netgear support requires me to give the serial number of the router, to get support.

I'm kinda stuck.

plemans · Answer

I'd be suspicious of a scam. Reason why is those emails tend to be only 1 or 2 emails. They tend to say "your device is going to be end of life" and then another one saying "your device is now end of life". I've had quite a few devices with netgear an only gotten 1-2 for each device. I'd not mess with those emails anymore and just mark them spam

SteelerNights · Answer

I share your skepticism,&nbsp; but all links go correctly to netgear. It's definitely a netgear official email

Forum Discussion

Keep getting "end of life" emails and cannot opt out.

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