Location issues after moving (R6400v2)

Question

I've recently moved from Oklahoma to Pennsylvania, and I've brought along the router I bought several years ago. Upon connecting it to my parent's modem, it helped a lot with net issues we were having (after my mom insisted that their modem was actually a router), but both of my parents are experiencing the same issue, while I am not. Every time they try to use location services (Google, websites, online ordering, etc), it keeps suggesting the area that I used to live in. But for me, it always pinpoints exactly where we currently live, and easily finds the same things my parents are struggling to find in our current area.

From what I've read online, I keep finding suggestions about opening Google maps repeatedly? Or going into Google maps and setting our current address as their home, which I'm unsure if they've done yet or are willing to do. When I moved, I set our current address in Google maps. Additionally, my mom hikes a lot in the mountains / off trails, so she uses GPS tracking on a daily basis so we can see where she is.

I've also read some articles / forums that said changing the IP would help, but I'm personally not very tech savvy, so I didn't want to go in half blind before asking about it and accidentally mess something up.

Lastly, in case it's important, my parents only have their phones, and I use a phone, tablet, and PC. All of my devices locate correctly in PA, where my parent's phones locate incorrectly in OK.

plemans · Answer

what modem/gateway is it connected to?&nbsp;Did you ever factory reset the router and do a new install process on it when you moved it?&nbsp;

Mulkinsa95 · Answer

The modem is an Arris Touchstone CM8200. I'm unsure about the gateway. Since this device is on my parent's account, so I'd have to ask them for access to it.

For the reset and install, I did not, as I didn't realize that was something that had to be done! I simply plugged it in, updated the firmware, and we started using it.

plemans · Answer

It doesn't have to be done but is usually recommended when moving from one service to the next.&nbsp;I'd try that first.&nbsp;

antinode · Answer

&gt; [...] I've recently moved from Oklahoma to Pennsylvania, and I've&gt; brought along the router [...]&nbsp;&nbsp;&nbsp; The router has no idea where it is; that location information (rightor wrong) comes from other sources.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; https://community.netgear.com/t5/x/x/m-p/2079604#M148459&nbsp;&gt; From what I've read online, [...]&nbsp;&nbsp;&nbsp; Thanks for the helpful links.&nbsp;&gt; I'd try that first.&nbsp;&nbsp;&nbsp; I'd expect that to make no difference.&nbsp; See "The router has no ideawhere it is [...]", above.

Mulkinsa95 · Answer

plemans&nbsp;Thank you very much, I'll give that a try and see what happens!&nbsp;antinode&nbsp;If the router has no idea where it is and gets its information from other sources, then there's no source for the Oklahoma location to come from other than from the router itself. My parents never had any connections to Oklahoma until my router came into play. Their location services were correct before I added my router in, so I don't know where it's getting that location from other than simply having been bought and registered there when I got it. I didn't transfer my net here, I got rid of my original provider.&nbsp;No links were provided as this issue was searched for over the course of several days, so no links were saved, and it often contained information that I didn't understand as, like I said, I'm not tech savvy, so I didn't deem it worth saving. Hence why I'm asking here, for proper clarification on my specific issue and hopefully gain some clear steps that I can follow and use to fix this issue.&nbsp;Lastly, the link you sent wasn't very helpful. There isn't a solution in that forum for that question.

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Location issues after moving (R6400v2)

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