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PetFoodGuy's avatar
PetFoodGuy
Follower
Jun 26, 2017
Solved

Magic Jack Go

When I hooked up my magicjack to my router I always have an orange light, all other lights are white. I tried all 4 ports still and orange light but the majicjack worked perfect until tonight when all I can get is no dial tone, no outgoing calls no incoming calls just a steady beeping on the all wireless phone hand sets and the base unit. .

I updated the router firmware, nothing changed.

I saw multiple videos on YouTube about the power plug so I substitued a working cell phone plug to usb but no change.

I powered down the magicjack and unplugged it from the router, repowered no change.

This is a MagicJack Go.

Of course I am out of the 90 phone support and also cannot contact MJ till the AM.

 

  • Hi PetFoodGuy,

     

    1. An orange or amber port light indicates that the connected device is operating on 10/100 connection and not on a gigabit (10/100/1000) connection as described on page 11 of the user manual linked below. Please check the Magic Jack specs.

     

    http://www.downloads.netgear.com/files/GDC/R6400/R6400_UM_11jun32015.pdf

     

    2. Please make sure that the Magicjack shows up as a connected device on the router UI and is getting a valid IP address.

     

    Regards,

     

    Dexter

    Community Team

2 Replies

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator

    Hi PetFoodGuy,

     

    1. An orange or amber port light indicates that the connected device is operating on 10/100 connection and not on a gigabit (10/100/1000) connection as described on page 11 of the user manual linked below. Please check the Magic Jack specs.

     

    http://www.downloads.netgear.com/files/GDC/R6400/R6400_UM_11jun32015.pdf

     

    2. Please make sure that the Magicjack shows up as a connected device on the router UI and is getting a valid IP address.

     

    Regards,

     

    Dexter

    Community Team

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator

      Hi PetFoodGuy,

       

      I would like to follow up and check if you are still experiencing the issue.

       

      Regards,

       

      Dexter
      Community Team