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Forum Discussion
PetFoodGuy
Jun 26, 2017Follower
Magic Jack Go
When I hooked up my magicjack to my router I always have an orange light, all other lights are white. I tried all 4 ports still and orange light but the majicjack worked perfect until tonight when all I can get is no dial tone, no outgoing calls no incoming calls just a steady beeping on the all wireless phone hand sets and the base unit. .
I updated the router firmware, nothing changed.
I saw multiple videos on YouTube about the power plug so I substitued a working cell phone plug to usb but no change.
I powered down the magicjack and unplugged it from the router, repowered no change.
This is a MagicJack Go.
Of course I am out of the 90 phone support and also cannot contact MJ till the AM.
Hi PetFoodGuy,
1. An orange or amber port light indicates that the connected device is operating on 10/100 connection and not on a gigabit (10/100/1000) connection as described on page 11 of the user manual linked below. Please check the Magic Jack specs.
http://www.downloads.netgear.com/files/GDC/R6400/R6400_UM_11jun32015.pdf
2. Please make sure that the Magicjack shows up as a connected device on the router UI and is getting a valid IP address.
Regards,
Dexter
Community Team
2 Replies
- DexterJBNETGEAR Moderator
Hi PetFoodGuy,
1. An orange or amber port light indicates that the connected device is operating on 10/100 connection and not on a gigabit (10/100/1000) connection as described on page 11 of the user manual linked below. Please check the Magic Jack specs.
http://www.downloads.netgear.com/files/GDC/R6400/R6400_UM_11jun32015.pdf
2. Please make sure that the Magicjack shows up as a connected device on the router UI and is getting a valid IP address.
Regards,
Dexter
Community Team
- DexterJBNETGEAR Moderator
Hi PetFoodGuy,
I would like to follow up and check if you are still experiencing the issue.
Regards,
Dexter
Community Team