Messed up registration (on company end)=no support

Question

802.11ac Dual Band Gigabit &nbsp; &nbsp; 450+1300 Mbps &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; sole user at home &nbsp;what is "firmware, OS, environment"?
I used to get the correct updates to firmware and sailed along seamlessly for some time. &nbsp;Now the web site says both "no products registered" and "serial no. already registered". &nbsp;Really? Is this a scheme to cut off all support?
&nbsp; I stopped using my router for a time while moving across country. &nbsp;During that time I missed an update. &nbsp;Just got another but when I click on the link it takes me to a smartphone app for Nighthawk, but does nothing??!! &nbsp;I've never had a Nighthawk.
&nbsp; I hope someone can help me straighten this out pretty quickly. I really don't want to just abandon Netgear but I will if the nightmare continues for very much longer.&nbsp;

michaelkenward · Accepted Answer

&nbsp;
There is support for the R6400, including a manual, somewhere at the end of this link:
&nbsp;
&gt;&gt;&gt; R6400 | Product | Support | NETGEAR &lt;&lt;&lt;
&nbsp;
You can download firmware from there.
&nbsp;
The release notes tell you how to apply the firmware.
&nbsp;
See also&nbsp;Update the Router Firmware in the manual.

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Messed up registration (on company end)=no support

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