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brendanfsmith's avatar
brendanfsmith
Aspirant
Mar 18, 2017
Solved

MS Nokia Lumina 928 can not connect to 2.4 GHz

I recently purchased R6400 AC1750 and setup with default settings.  Cable provider is cablevision optimum online. 

I have upgraded to firmware V1.0.1.20_1.0.16

 

We have multiple smart phones (iPhones) and a desktop connecting to the 2.4 wireless.  

However my other smartphone (Nokie Lumina 928) can not connect to the 2.4.  It does connect to the 5G.

I have tried a number of troubleshooting steps - reboot router, reset the phone, ensure phone is updated, change security settings, enable guest account, etc.

no good. 

 

Any suggestions ?  (besides telling my wife to get an iPhone?) :-)

 

Thanks

 

Troubleshooting
  • DexterJB's avatar
    DexterJB
    Mar 31, 2017

    Hi brendanfsmith,

    1. Please try connecting the Nokia phone to another 2.4GHz wireless network (coffee shop, office, etc.).

    2. The option to change the time is under Advanced > Security > Schedule.

    Regards,

    Dexter

    Community Team

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