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N300 WIFI ROUTER FIRMWARE UPDATE EMAIL HOAX?
I just received the following email and am hesitant to click on any of the links, wary that this could be a scam. My main reason being that it states they are trying to fix a critical firmware issue but "firmware" is spelled incorrectly where the link is to the installation instructions, i.e., "fimrware." I don't want to download anything that may harm my computer and you have to pay Netgear for tech support via phone.
Thank you. - Lisa
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I received the same email just a few minutes ago and hit the Web to verify its content, which is how I found this thread.
I then poked around the Netgear website and found this page that describes how to go into your router's webpage and check for any firmware (or fimrware, since even business communications with typos sometimes escape into the wild) updates for the router:
Page Title: Installing the latest firmware on a NETGEAR router
URL: http://kb.netgear.com/app/answers/detail/a_id/23442
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MK
7 Replies
It's a legit website and somehow they're probably sending this email on all users who has that model.
but then again if ain't broke, don't fix it.
I received the same email. it was in my spam folder. Not sure if its legit or not.
Hi Lazytimegirl,
Welcome to the community!
Is the power light on your router continuously lit in amber color? If it does, follow the given steps in upgrading the firmware. There have been reports that some customers using the model number WNR2000v4 experience that problem hence Netgear released a firmware to fix the problem.
Let us know if you have any questions.
Regards,
I received the same email just a few minutes ago and hit the Web to verify its content, which is how I found this thread.
I then poked around the Netgear website and found this page that describes how to go into your router's webpage and check for any firmware (or fimrware, since even business communications with typos sometimes escape into the wild) updates for the router:
Page Title: Installing the latest firmware on a NETGEAR router
URL: http://kb.netgear.com/app/answers/detail/a_id/23442
--
MK
- Do not update your firmware. This is a scam run by netgear. They send this email to peopke whos warranties on their product is expired so when you download and install update it causes you to lose internet connection,so when you call them to resolve this they tell you your warranty is outdated and refuse to give you the fix until you purchase an updated warranty for your router. Its a total fraud/scam and they need to be reported to the better business buraeu
I honestly do not remember whether I downloaded the firmware update last year when I received the email that triggered my original post. I did get a similar email a week ago. I came to the site and drilled down, figured out how to check to see if my router really did have a firmware update, and went ahead and installed it. My warranty and customer service period are long expired but the install went seamlessly...and I'm still here online. Did you reboot the router after installing the update? Reboot the computer?
