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Koyoo's avatar
Koyoo
Aspirant
Apr 19, 2017
Solved

Netgear R6100 5Ghz network

So I was gone from home for a week, and just got back and noticed my 5g router isn't working. My regular 2.4ghz is, it'll load webpages and everything but when I connect to 5g, all it says is No internet connection, how do I fix this
Troubleshooting
  • DexterJB's avatar
    DexterJB
    Jul 06, 2017

    Hi awdsawds,

     

    1. What is the firmware version of the router?

    2. Please make sure that you do a factory reset after updating the firmware.

    3. Only dual band compatible adapters/devices are able to detect the 5GHz band.

    4. Please make sure that the 5GHz radio and broadcast is enabled.

    5. There should be a 5GHz tab on the desktop Genie if it is enabled.

    6. Please check your other 5GHz compatible device/s.

     

    Regards,

     

    Dexter

    Community Team

7 Replies

  • Koyoo's avatar
    Koyoo
    Aspirant
    Apr 19, 2017
    Annnd now it says there is no internet connection to the 5g router
    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Apr 23, 2017

      Hi Koyoo,

       

      1. What is the firmware version of the router?

      2. Are all your wireless devices that connect to the 5GHz band affected?

      3. Have you tried resetting the router?

       

      Regards,

       

      Dexter

      Community Team

      • DexterJB's avatar
        DexterJB
        NETGEAR Moderator
        Apr 26, 2017

        Hi Koyoo,

         

        I would like to follow up and check if you are still experiencing the issue.

         

        Regards,

         

        Dexter
        Community Team