NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
NETGEAR R6350 Drops Internet Constantly
Interestly enough, the Model input field will not accept the R6350 AC1750 router that I have which already has me worried.
Several times a day, I lose my internet connection. My ISP is stable and I can verify that the router is the issue every single time by bypassing it. I have already reset, reflashed and bypassed the unit until I am sick of it.
Firmware is updated as per router as V1.1.0.38_1.0.1
I have checked the MTU parameters with the router in place and bypassed and consistantly get 1472 so the 1500 setting is correct.
Cables have been replaced/checked
I just enable MAC Address Spoofing (actually the second time I have had to do this) and I am monitoring.
I have noticed that my logs clock is wrong (says 1969) and I cannot seem to change it.
Any thoughts on how to proceed from here?
For my original problem, I went through every answer and possiblity. I monitored my ISPs uptime and just kept looking for answer. In the end....it was a cable...and I am not kidding. Not ONE cable but THREE bad cables as I literally changed cables three times. All were manufactured, not terminated by me. I am wondering how many others have changed one bad cable for another. How many manufactored patch cables are out there tha have intermittent issues???
13 Replies
and it dropped today at 3:30 and had to totally reboot router again.
I can be on the net with my computer, but when my wife turns her computer on the network drops out and I have to reboot the router. We have older systems with USB wifi interfaces. We ae on a fiber 100MBs signal. The router seems to not be able to handle more than one wifi adaptor at a time without rebooting the router. It dies and shuts down the network at times thoughout the day. I then have to reboot the router again.
Tom53 wrote:
I can be on the net with my computer, but when my wife turns her computer on the network drops out and I have to reboot the router. We have older systems with USB wifi interfaces. We ae on a fiber 100MBs signal. The router seems to not be able to handle more than one wifi adaptor at a time without rebooting the router. It dies and shuts down the network at times thoughout the day. I then have to reboot the router again.
Doesn't sound like the same problem as the two other people in this discussion.
I suggest starting your own conversation before we all get terribly confused..
Dropped out again today at 12Noon Exactly. Multiple reboots were required to get back online. I changed the cable after the last dropout so I know my cables are clean. I am using EMCO Ping Monitor to check the stablity of my connection.
Hi,
My R6350 is dropping all the time as well. Did you get the answer to fix it?
I was hoping the admins would post the solutions so everyone could see them. It would help us as we try to improve our connections. Just bought it yesterday and uploaded the latest firmware. Seems to drop about every 20-30 minutes. Always hooks back up,but is frustrating as have to wait for a while.
plarab wrote:
Just bought it yesterday and uploaded the latest firmware.
How did you update the firmware? Manually? Using the automated process in the GUI (browser interface)?
Did you reset the router to factory settings after the firmware flash?
New firmware sometimes introduces changes that are not compatible with the old configuration.
So while it isn't guaranteed to fix problems a factory reset is the first thing to try if you have issues with new firmware.
This is a nuisance because you then have to reconfigure the device all over again.
You can backup your settings before you reset and restore them later. But that may just bring back the fault. Then again, at least you will know if the reset fixed the problem.And what is the modem in front of the router?
