Netgear R6400 no internet

Question

Hey guys, I need a little help with my router. I’ve had this router for over 4 years and the other night I was playing a game and out of nowhere it completely shut off. Did the full unplug modem and router, plugged modem back in, waited 2 minutes then plugged router back in and waited 2 minutes. Still nothing. Not sure exactly what happened but your help would be greatly appreciated!

plemans · Answer

What are the led's on it doing? (all of them, color/blinking/etc)
What modem/gateway is it connected to?&nbsp;
Are wired devices able to work?

NConway0805 · Answer

All LED’s are white like they’re supposed to be. The second from the left sometimes flashes red, but I’ve seen it do that multiple times. The modem is a Hitron Spectrum EU2251

plemans · Answer

2nd from the left is the internet connection
Try a different ethernet cable from modem/router.&nbsp;
Are you able to access the router gui?&nbsp;

NConway0805 · Answer

Yes, I can access the GUI but it shows everything’s green and showing I have connection. Says I need to upgrade the firmware but when I try to do that it says it’s already up to date, but still on a later version. I’ll try to switch my Ethernet cable up.

Forum Discussion

Netgear R6400 no internet

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