Netgear router

> Worst customer service anywhere ever!

   Whose is?

> Just purchased a Wi-Fi router [...]

   New or used?

   Thanks for that detailed description of the device and your
"trouble".

> [...] the customer service agent told us [...]

   Whose?  How did you contact this (anonymous) "the customer service
agent"?  Did you do a Web search and get the phone number of some scam
artist/organization, or did you start at http://netgear.com/support , or
what?

> [...] we had to speak to a specialist for $99. [...]

   Sounds like the wrong price for actual Netgear.

> [...] Customer service is non-existent.

   Like your description of what you did to find whatever you found?

   Seeking customer support at some unaffiliated (scam) Web site might
not be the best way to find actual Netgear customer support.

      https://en.wikipedia.org/wiki/Caveat_emptor

---

Jenweber33 wrote:
Customer service is non-existent.

---

Where did you look?

When you buy a new device, Netgear provides free set-up support for 90 days. Sounds like you rushed to Google and made the wrong decision when you saw the results.

If this was a telephone number that you found with a web search IT WASN'T NETGEAR. There are too many scam sites out there that try to look like Netgear but in reality are dodgy operations that can damage your network and your bank balance.

There is no phone support for Netgear. You do it via the support portal:

Contact Us | Support | NETGEAR

First you have to register your device to confirm that it is eligible for the 90-days free support. Start here:

MyNETGEAR | Product Registration

Start a case and, with luck, they will contact you.

After 90 days, Netgear does not provide paid support. It farms that out to GearHead.

GearHead Support

Or you can try to sort it out here. That costs you nothing.