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Forum Discussion

john1966's avatar
Jul 06, 2021

Nighthawk 2300 can't connect to guest network

Today both me and my guest are no longer able to log into the guest network. 

 

1) Only on the 2.4 GH .. the 5GH seems to work for log in. 

 

2) Nighthawk 2300 

 

3) Several devices can't log onto 2.4 guest network 

 

4) Sometimes it will allow sign in to 2.4 after clicking "try again" 

 

5) The message says it "requires a WPA2 passward" which it is set up for. 

 

6) The fiirware says its up to date.

 

7) I tried changing the channel but this also didn't work.  

 

I called customer srevcice but the only option they gave me was paying for tech support. The router is still under warranty and suddenly the guest network no longer works. I hope someone can help. This should be a warranty issue and Netgear should honor their waranty. Its the first problem I've had with the router. Up until now it has all worked perfectly and I haven't changed anything. 

14 Replies

  • 1. The normal 2.4ghz and 5ghz works?

    2. have you tried a simple factory reset and reinstall? 

    • john1966's avatar
      john1966
      Guide

      Thank you for the reply and suggestion. 

       

      The 2.4 and 5.0 GH works for the main non guest network. I haven't done a factory reset and reinstall. Would I need add all the devices again and enter the passcode? If so I would need to wait until tomorrow when I don't have a guest so I can access some of the devices like the guest TV which is on the non guest network. Anything else I could try? 

      • plemans's avatar
        plemans
        Guru

        You can always try a simple reboot. 

        If you reset and use the same ssid/password for setup, devices should just auto-reconnect. *should*

        I replace/reset routers frequently and haven't had to re-add a device in years. I simply use the same ssid/password