No Internet - CBR750

A lot of questions are generic and apply to most devices, but in this case there is just about nothing that your CBR750 has in common with the "General WiFi Routers (Non-Nighthawk and Non-Orbi)" covered in this section.

 

Your thing is an Orbi device and a modem/router to boot.

 

You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:

Orbi with Built-in Cable Modem - NETGEAR Communities

If you do post there, you might find it useful to explain what else you have on the network. For example, you described your CBR750 as a router. It is more than that. I assume that you don't have another modem sitting in front of your box.

 

In the meantime you could visit the support pages:

Support | NETGEAR

Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.

You may have done this already. I can't tell from your message.

I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.

 

 

Please post a copy and paste of the modems Connection Status page.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box. 
Be sure your using good quality RG6 coax cable up to the modem. 
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853

 

The CBR is a cablem modem&router thus a cable gateway. It's not a router only unit and no other modem can be installed in front of it. 

 

---

miguelangelnet wrote:

Hardware Version CBR750
Orbi Firmware Version V3.2.18.2_1.4.14

 

I have WiFi (no issues here), but I don't have internet, pink light at the bottom of the router, and 2 orange lights for output and input data in the middle of the router.

 

Router Admin Website: The INTERNET PORT from Advanced tab indicates no IP Address, and everything with 0.0.0.0, with an Exclamation Yellow.

 

Comcast came to my house and the cable signal is fine, I could connect to internet with another router after activation.

 

I did few resets and factory reset with no luck. After the factory reset I just have the 2 orange lights for output and input, and I can't activate this router because Comcast is not able to connect to the device. Once I put the other router, they can activate it with no issues.

 

Everything started on Oct 11 around 9:00AM.

 

Any advice?, recomendation?. The router has just 4 months..., it's is pretty frustrating to have this kind of issues (everything was fine until now).

 

---