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No internet connection with new AC1750 R6400 router
ok so I did EVERYTHING correct and all the white lights are on and I reset and restarted and it just isn't working. Tried to connect on the phone and still no. It will NOT go to the genie configuration page. Just says I am not connected to the internet, local only, on firefox, ie, and chrome. checked all the wires over and over, nothing is helping. I am at a loss been trying for two days to get this thing going and have no idea what is going on :(
Hi Omclaughlin,
1. Please check if the issue (slow streaming) persists when connected straight to the modem.
2. Does the issue persist on all your devices (wired and wireless)?
3. What is your subscription speed?
4. You can try changing the MTU. Check the link below for the steps.
http://kb.netgear.com/app/answers/detail/a_id/19863
http://kb.netgear.com/app/answers/detail/a_id/25675
Regards,
Dexter
Community Team
7 Replies
As this is a router, I guess it is connected to a modem. What type is it?
Maybe you need to configure that to work with the router.
The Quick Start guide tells you what order things have to happen in:
>>>>> R6400 | Product | Support | NETGEAR <<<<<
- Do a factory reset and then follow then power down and then follow order of powering back up
Hi chanimnms,
1. Please make sure that your computer is able to go online when connected straight to the ISP's modem.
2. You can try MAC spoofing (for cable connection). Check the link below for the steps.
http://kb.netgear.com/app/answers/detail/a_id/1086
Regards,
Dexter
Community Team
- I did a factory reset on the router and was able to access the genie. First I went to the control panel on my computer and unloaded the genie and then did a factory reset. The streaming is still slow
Hi Omclaughlin,
1. Please check if the issue (slow streaming) persists when connected straight to the modem.
2. Does the issue persist on all your devices (wired and wireless)?
3. What is your subscription speed?
4. You can try changing the MTU. Check the link below for the steps.
http://kb.netgear.com/app/answers/detail/a_id/19863
http://kb.netgear.com/app/answers/detail/a_id/25675
Regards,
Dexter
Community Team
Hi Omclaughlin,
I would like to follow up and check if you are still experiencing the issue.
Regards,
Dexter
Community Team
