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cdysthe's avatar
cdysthe
Virtuoso
Oct 10, 2021
Solved

Ny new Orbi RBR750 already registered, but not to me.

Hi, I have replaced my Orbi RBK50 system with a Orbi RBK752 system (one satellite on both). When I was setting up the new system I was told that it was already registered. I bought it on Amazon as a...
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  • plemans's avatar
    plemans
    Oct 10, 2021

    You'd need to contact support to do so. 

    Click on "Mynetgear" at the top. 

    then my support---->contact support---->my subscription services. 

    You'll need to go through that route to get it register/switched. 

plemans's avatar
plemans
Guru
Oct 10, 2021

You'd need to contact support to do so. 

Click on "Mynetgear" at the top. 

then my support---->contact support---->my subscription services. 

You'll need to go through that route to get it register/switched. 

  • cdysthe's avatar
    cdysthe
    Virtuoso
    Oct 10, 2021
    Thanks. Contacted support through chat and the problem will be resolved.
    • plemans's avatar
      plemans
      Guru
      Oct 10, 2021

      Hope they get it done on the first time and quickly! (don't have much faith in support)

      • cdysthe's avatar
        cdysthe
        Virtuoso
        Oct 10, 2021
        They had to "escalate" it since the device was already registered in someone else's name. I can see why they have to make sure I'm not BS'ing. They said it would take a day or two.