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Forum Discussion

Aspirant

Sep 15, 2017

Solved

R6100 wifi Issues

hello. I'm on Windows 7 computer and I use the R6100 firmware 1.0.1.14.

Problem: wifi stops working suddenly and internet is of course no more reachable.

Solution: reboot the R6100

this is working... but it's quite painful to do this several time per hour. Any suggestion, help ?

Thanks in advance

Troubleshooting

DexterJB
Sep 20, 2017
Hi Corwin9s,

1. Have you tried doing a factory reset on the router?

2. Does the issue persist on both bands (2.4GHz and 5GHz)?

3. Have you tried changing the wireless channel for either bands?

4. Are your wired devices affected?

Regards,

Dexter

Community Team

3 Replies

DexterJB
NETGEAR Moderator
Sep 20, 2017
Hi Corwin9s,

1. Have you tried doing a factory reset on the router?

2. Does the issue persist on both bands (2.4GHz and 5GHz)?

3. Have you tried changing the wireless channel for either bands?

4. Are your wired devices affected?

Regards,

Dexter

Community Team
- DexterJB
  NETGEAR Moderator
  Sep 25, 2017
  Hi Corwin9s,
  
  I would like to follow up and check if you are still experiencing the issue.
  
  Regards,
  
  Dexter
  Community Team
Corwin9s
Aspirant
Sep 28, 2017
Hello. I rebooted but still ko.
I did all you said except hard reset: still ko.

Wi-Fi is ko, cable connexion is ok.

Next try: hard reset. How to do this? How to keep access?