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R6220 GUI not accessible through 2.4GHz band
Hi,
I recently purchased a R6220 AC1200 dual band wifi router and immediately updated the firmware to 1.1.0.68. I notice that the router GUI located at 192.168.1.1 is accessible only when connected through the 5GHz band. In other words, I can't access the router GUI when connected to the wifi through the 2.4GHz band.
My wifi printer connects through the 2.4GHz band to the wifi router. I also noticed that the printer is accessible (that is, I can ping the printer & successfully give a print job) only when connected through the 2.4GHz band and not through 5GHz band.
Do I need to do any modifications in the settings for devices and GUI to be accessible in both bands?
Thanks for your time!
Greetings,
Whatever is happening in your environment, its not normal. The router doesn't selectively exclude the ability to log into the admin portal based on the wireless broadcast you are connected to.
Are you using any type of manual IP or DNS configuration?
The gateway will be accessible from any device on the LAN (wired or wireless). What I recommend.
-Start by resetting your device to defaults. After restart, retest using default settings. Test access to the admin portal on all interfaces and broadcasts. If you experience the same behavior, I would reflash my firmware manually.
Download file from the support portal and flash from a PC connected to the router via ethernet. Updating should always be performed manually, and not by using the Genie App or the Auto Check and Update feature in the GUI. These have proven to be unreliable.
7 Replies
Greetings,
Whatever is happening in your environment, its not normal. The router doesn't selectively exclude the ability to log into the admin portal based on the wireless broadcast you are connected to.
Are you using any type of manual IP or DNS configuration?
The gateway will be accessible from any device on the LAN (wired or wireless). What I recommend.
-Start by resetting your device to defaults. After restart, retest using default settings. Test access to the admin portal on all interfaces and broadcasts. If you experience the same behavior, I would reflash my firmware manually.
Download file from the support portal and flash from a PC connected to the router via ethernet. Updating should always be performed manually, and not by using the Genie App or the Auto Check and Update feature in the GUI. These have proven to be unreliable.
Thanks for your response.
I use both static IPs and IPs allocated through router’s DHCP server to manage a mix of devices. I use static IPs for devices like wifi printer, CCTV DVR, and couple of desktops that require static IPs. These static IPs are fixed and are in the range 192.168.1.5 to 192.168.1.20. I have configured the router’s DHCP server to allocate IPs from 192.168.1.50 - 192.168.1.254.
DNS servers have been set to Google’s public DNS servers.
Do you see any issue with the above configuration that is resulting in devices on one band unable to see devices on the other band? I had identical configuration on my previous Netgear JNR1010v2 router. But then that was a single band wifi router.
Greetings,
I see nothing wrong with your config.
I use 192.168.1.1
DHCP 192.168.1.100~150
All static devices live between 192.168.1.4~99
My 8000P is tri-band with 3 different SSIDs. GUI is accessible from any machine wired or wireless connected to any broadcast.
It shouldn't matter, but change your DNS on the router to get from ISP, save and reboot it. Then retest.
hvivek wrote:
I recently purchased a R6220 AC1200 dual band wifi router and immediately updated the firmware to 1.1.0.68. I notice that the router GUI located at 192.168.1.1 is accessible only when connected through the 5GHz band. In other words, I can't access the router GUI when connected to the wifi through the 2.4GHz band.
Does not make much sense to me as there should be nothing prohibiting the access from select wireless radio interface.
hvivek wrote:
My wifi printer connects through the 2.4GHz band to the wifi router. I also noticed that the printer is accessible (that is, I can ping the printer & successfully give a print job) only when connected through the 2.4GHz band and not through 5GHz band.
Almost a well-known issue - suspect this (and a few other Netgear products) suffer from issues in the IP Multicast comminly used for device annoucements like Bonjour or UPnP SSDP -> https://community.netgear.com/t5/R6000-Series-AC-WiFi-Routers/AC1200-R6220-not-supporting-bonjour-services/m-p/1569074/highlight/false#M25562
ChristineT - why does _nothing_ change regardless of qualified reports?You never performed the reset?
Yes. This thread demonstrates a correlation with similar behavior. While not identical the flaws in the code are apparent as you pointed out.
https://community.netgear.com/t5/R6000-Series-AC-WiFi-Routers/Wireless-isolation/td-p/1255255
I performed the reset on Sunday and the router started working fine from then. Thanks a lot for your response.
I also contacted netgear support twice over chat last week. The second time over chat they too recommended resetting the router to see whether that fixes the issue. It did. Thanks too to Netgear support.
