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DarrenCG's avatar
Jan 28, 2020
Solved

R6220 Router - Cannot See WD MYCLOUD Network Drive

I have recently swapped over to an R6220 Router. All works fine except I cannot see my WD Mycloud Network Drive. The drive was visible and worked fine on my old Router.

All the LED's on the WD Drive are as they should be indicating it's on and connected, but the item does not appear on my Windows 10 Laptop under 'Network', Network Discovery is turned on, if I login to the Router it's not listed as a connected device and using the suggested WD method to discover the drive comes back nothing is connected.  All the SMB 1.0 options are checked under windows features, which I know can cause issues.

 

Given all the above I'm thinking it must be a setting in the router.

 

Anyone experienced this issue or might know what the cause may be?

 

Thanks

D.

  • Try putting the netgear in AP mode. You'll lose its routing function and have to rely on the sagecom for router but will still be able to use its wireless and ethernet ports. But it'll put all your devices on the same subnet. 

6 Replies

    • DarrenCG's avatar
      DarrenCG
      Tutor

      I am connecting via Ethernet

       

      It's a WD My Cloud 2TB

       

      There is no make or model on the Modem/Router supplied by our ISP, but I think it's a Thomson.

       

      Windows 10 Laptop is set up as Private, but have tried with Public also.

       

      Everything else works just fine.

      • plemans's avatar
        plemans
        Guru

        DarrenCG wrote:

        I am connecting via Ethernet

         

        It's a WD My Cloud 2TB

         

        There is no make or model on the Modem/Router supplied by our ISP, but I think it's a Thomson.-----Is it a modem/router? Are you in a double nat situation? that can cause situations like you're experiencing.  

        https://kb.netgear.com/30186/What-is-Double-NAT

         

        Windows 10 Laptop is set up as Private, but have tried with Public also.

         

        Everything else works just fine.