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Forum Discussion

Justa15's avatar
Justa15
Aspirant
Feb 27, 2017
Solved

R6300 updated app lockout

Using iOS and just recieved new update. Now I cannot connect to box. How do I get it fixed. Old system did not allow me to change and now new update won't let me connect
Apps
Updated app issue
  • DexterJB's avatar
    DexterJB
    Mar 03, 2017

    Hi Justa15,

     

    Please try uninstalling and re-installing the app. Also, please check if the issue persists on your other devices when using the Genie app/program.

     

    Regards,

     

    Dexter

    Community Team

3 Replies

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Mar 03, 2017

    Hi Justa15,

     

    Please try uninstalling and re-installing the app. Also, please check if the issue persists on your other devices when using the Genie app/program.

     

    Regards,

     

    Dexter

    Community Team

  • Justa15's avatar
    Justa15
    Aspirant
    Mar 03, 2017
    I did reload and just realized what I could do. i have now fixed my issue and can now connect.
    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Mar 06, 2017

      Hi Justa15,

       

      Thank for the update and confirmation. Glad to know you got it working.

       

      Regards,

       

      Dexter

      Community Team