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TristanX's avatar
TristanX
Guide
Oct 14, 2017
Solved

R6300v2 dropping offline regularly

I have this problem that seems to have begun with the last firmware update. On regular intervals, between 30 and 120 minutes, the router stops responding. I get no errors anywhere I can find them, and it's def not the cable modem as I ran for two days hardired to the modem and did not drop. I am at a loss as to how to even start troubleshooting this, as the logs and whatnot give me no indication that anything did, indeed, go wrong., Any help would be greatly appreciated.

 

R6300v2 Latest Firmware

Windows 10 on clients mostly

Windows 10 Pro on one machine

Troubleshooting

3 Replies

  • TristanX's avatar
    TristanX
    Guide
    Oct 14, 2017

    I'm really frustrated by  this, and just found out I have no support options as this was a replacement router for a previous one that failed. This is happening multiple times a day, every

    single

    day

     

    This is unacceptable. I see a LOT of other customers are having this same issue, with no resolution, across multiple versions of your hardware. When are we going to see a resolution to this? this did not happen with this frequency or regularity until the recent security firmware update. PLEASE help, I do not want to have to throw this against the wall and get a different brand.