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Forum Discussion
R6350 home page says no internet but it is connected
I've been having a strange almost non-issue with my router, my internet connection is fine, IPV6 tests show it's all good, but the router's home page says there is no internet. Logs show it's connected, I've attempted a full reset, a new ethernet cable between it and the modem, adjusting DNS including setting to ISP, disabling and setting IPV6 to auto, updating firmware (it still updated over the internet with this error), and I've rebooted and tested after each one. The test on the internet page always leads to a Netgear page that opens properly assuming pop ups are on, but the home page says the same exact thing. Attached screenshot shows my issue and firmware version.
5 Replies
what modem/gateway are you connected to?
A double nat is the most common reason for that issue.I'm using a CM1000v2 as a modem. I do have an old R6300v2 set in access point mode to obtain IPs from the R6350 but I'd assume NAT is disabled on it in that mode, disconnecting it has made no difference to the issue.
I've never seen that specific issue with one directly connected to a modem and with everything working fine. Interesting. And it even shows up with the 2nd router disconnected.
and you've tried most of the troubleshooting steps I'd use.
Is it causing any issues?
