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R6400 firmware V1.0.1.20_1.0.16 GUI V1.0.1.20_2.1.38.1 Netgear Genie won't log in
So, Netgear support won't talk to me since my router is more than 90 days old... Nice! After the last firmware upgrade, Netgear Genie will not log into OpenDNS for Parental Controls. I can log into OpenDNS via their website, however Netgear Genie will not log in. I have reset and changed my password. I have restarted my router and computer. I have uninstalled and re-installed Netgear Genie. Response from OpenDNS:
I noticed from our backend that you are indeed connecting to OpenDNS from your router. Would you please try rebooting your router and then try logging in with your OpenDNS account?
If the problem still persists, I am going to advise that you contact Netgear support directly so that they can investigate the issue as this appears to be a problem with the Netgear Graphical User Interface itself:
Please use the link below to contact Netgear support:
http://www.netgear.com/support/contact.aspx?cid=wmt_netgear_organic
Please let me know how your support call with Netgear goes, I look forward to hearing back from you.
Best regards,
Elton Sia
Customer Support Representative
OpenDNS, Inc.
When I try to log in via Parental Controls:
The error I am receiving is: There was an error signing in, please make sure you are connected to the internet and try again.
The older version of Netgear Genie did not help. It was the firmware.
I rolled back the firmware to version 18 and everything works fine.
There is certainly a problem with version 20 firmware.
7 Replies
Hi IndianaMark,
1. Please make sure you have done a factory reset on the router after the firmware update. The link below mat help out.
http://kb.netgear.com/app/answers/detail/a_id/9665
2. Please try logging in using another device (iOS, Android, another computer).
3. Please make sure you are able to login to https://netgear.opendns.com/sign_in.php
Regards,
Dexter
Community Team
As I mentioned before..,. I have done a factory reset. I have re-downloaded NetGear Genie. I have restarted everything, in the correct order. I can log into netgear.opendns.com Doesn't the message from the Opendns guys saying I'm logged in mean anything!!! Dexter, I appreciate your help, however I have posted that I have done all those things. I just can't log into the opendns via Parental Controls using Netgear Genie. The OpenDNS guys believe it is a problem with your GUI. Did you read their reply? I see in other forums that others are having the same issue. Should I try to rollback my firmware update? Thanks.
Hi IndianaMark,
1. Please try installing the previous version of the NETGEAR Genie program linked below.
http://files.netgear-support.com/go/?a=d&i=REeKS6fjPn
2. If the issue persists, please try using the previous firmware for isolation.
Regards,
Dexter
Community Team
I also have had problems with the V1.0.1.20 firmware. After I upgraded several weeks ago I started having wireless connection issues with 2 of the devices in our house. My phone, for example, is about 18 months old. It has never had an issue with Wi-Fi. But after the upgrade, I started having very slow service in remote areas of the house. It worked fine if sitting next to the router, but go downstairs and it would fail. Previously it worked anywhere in the house. The strange thing was that the phone would indicate a fairly strong WiFi signal, but data just wouldn't flow. Similarly, my son's laptop was behaving the same way - wireless connection to router, but no internet connection unless sitting in same room. After a couple weeks of frustration it hit me that perhaps the issue was the router firmware upgrade I had done. So I downgraded to V1.0.1.18_1.0.15. Everything is back to working fine on all devices in all areas of the house.
Something's not right with the V1.0.1.20 firmware.
