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Forum Discussion
r6400 gets error message “trouble finding site”
- Setup
- Home network on satellite connection through a modem
- Satellite service provided by Viasat thru CTESC
- Modem: Surfbeam 2 Satellite Modem, Model KM4100
- Netgear AC1750 smart wi-fi router (model r6400)
- Firmware version V1.0.1.74_1.0.48
- Settings are set on auto-update, so I don’t know if a firmware update ran or not right before the problem began
- Computers (laptop and desktop) both running Windows 10 current version.
- Phone is Samsung Galaxy S20 FE (android)
- Problem
- The problem has been going on for a while as I tried to figure out what was going on. I don’t remember when it began.
- On both laptop and desktop, when plugged into router and I click on or enter an internet link, I often but not always, get this screen almost immediately
- Hmmm. we're having trouble finding that site
- We can't connect to the server at www.xxxxxx.com
- If that address is correct, here are three other things you can try:
- try again later
- check your network connection
- if you are connected, but behind a firewall, check that Firefox has permission to acces the Web
- try again
- After hitting “try again” button, sometimes works, sometimes doesn’t
- Sometimes “try again” brings up a page that looks like the page data got to the computer, but it wasn’t interpreted and put in the right place. Putting the cursor in the address area and hitting enter gets the page as it should be.
- Testing
- Plugged laptop directly into modem and it doesn’t fail
- Put laptop on wi-fi and it never fails. At same time desktop on hard-wired still fails
- Phone on wi-fi never fails
- Turned off all Avast shields. Problem persists
- Conclusion:
- The problem is in the router.
- Wi-fi portion of the router is ok.
- Hard-wired portion of the router has the problem.
- Questions
- Is the problem in the router hardware, which means buy a new router?
- Or is it in the router settings? What should they be and how did they possibly get changed?
12 Replies
Has a factory reset and setup from scratch been performed since this started?
Is there any security features on the router that are enabled like Armor or any parental controls?
What Firmware version is currently loaded?
We did do a factory reset on both the modem and the router.
We do not use Armor or any other router security programs - just Avast for the computer itself. But even if we did, access control shouldn’t be the problem since it doesn’t block us every time.
We have no children at home, so no parental controls.
Firmware version V1.0.1.74_1.0.48 (listed under setup in my original post)
Is this a recent problem that just appeared or has this been a on going problem?
