where do I find this?

login to the router,click the advanced tab, you can find the wan ip address in internet port tab.

disconnect the internet cable connected to your router, then restart router, you may find that readyshare should work properly.

This is marked as solved, but it is not solved.  I still cannot get the readyshare to work, NOR can I get the OpenDNS functionality to work.  I've tried calling the "backdoor number" but no one ever picks up --- and when I try to click on a response to the open ticket, I get "invalid token" in the netgear website.

---

djhurlburt wrote:

This is marked as solved, but it is not solved.

 

---

Perhaps it is solved for pau11y, the person who first asked for help.

Rather than joining in on a raft of old discussions, you might do better to stick to the one that you started:

Can't log into OpenNDS from Genie - NETGEAR Communities

In that way you stand a better chance of catching the attention of someone from Netgear. They may not have time to check on a discussion from three months ago, especially when it is marked solved.

---

djhurlburt wrote:

This is marked as solved, but it is not solved.  I still cannot get the readyshare to work, ...

---

If you insist having SMB 1.0 disabled on your WIndows system (which does include the NetBIOS host discovery and name resolution), and considering there is no support for anything beyond of CIFS/SMB 1.0 on this router, there won't be any luck for making it work again.

Assuming your USB storage device is recognised, with the CIFS/SMB 1.0 Client feature enabled on a current Windows 10 , you can call \\[Router-LAN-IP-address] like \\192.168.1.1  to see the shared folders available in Windows Explorer.

Starting from Windows 10 1803, to get the NetBIOS host announcement and name resolution workable, you have to enable the CIFS/SMB 1.0 Server feature enabled. This should (for me it's a hit and miss) make the router under it's configured name (default is readyshare) visible in the Windows Explorer -> Network. Alternate, typing \\readyshare should bring up the shared folder(s) configured.

Some Netgear routers got updates including SMB 2.0/2.1 and SMB 3.0 protocol support - however the name resolution is still stuck on NetBIOS, so the above feature enabled requirements remain. The Windows system will negotiate to use the highest available SMB version when connecting.

This should give you some guidelines to test explain a little bit more than "can't get it to work" - my crystal ball is on a holiday.

---

djhurlburt wrote:

I've tried calling the "backdoor number" but no one ever picks up --- and when I try to click on a response to the open ticket, I get "invalid token" in the netgear website.

---

Whatever number that should be. No idea how it comes the Netgear IT kids are playing and developing on what is supposed to be a live support system. All you can do is retry the same access on the support platform some hours or days later.

Michael,

This is a good question on forum net-etiquette.  If someone opens a thread and 5 others say they have the same problem, but then a fix comes out and it fixes the 1st person who asked, but it doesn't solve the other 5 people, should they open up a new thread - especially if it is marked solved?

My readyShare does not work -- AND -- the router does not seem to be utilizing OpenDNS correctly.  I think I did add to my OpenDNS thread, but wanted to recheck the ReadyShare problem because that issue still exists for me.

Thank you for your reply shumaku.  Let's see:

1.  "if you insiste having SMB 1.0 disabled on your Window system...."

I do not insist on this.  

2.  "Assuming your USB storage device is recognised..."

I can see the USB device in the netgear web-app (and in the Netgear Genie); however I cannot see the USB device through a web browser nor windows explorer.

3.  I cannot see \\readyshare when I use windows-explorer

Do you think there is a BIOS issue where I should check to see if I need the latest BIOS for my system?  It's just odd that this stopped working (seemingly) randomly. 

---

djhurlburt wrote:

Michael,

This is a good question on forum net-etiquette.  If someone opens a thread and 5 others say they have the same problem, but then a fix comes out and it fixes the 1st person who asked, but it doesn't solve the other 5 people, should they open up a new thread - especially if it is marked solved?

 

---

I would do that. The last thing you should do is turn up and say "Oh no it isn't fixed".

There are several reasons for starting a new discussion. The most important is that the handful of Netgear representatives do not have limitless time so they may well skip over messages in discussions that started three months ago and are marked as "solved".

Some discussions run on for years, with very interesting messages that have nothing to do with problems and answers. Netgear's team isn't paid to chew the fat like that.

A sensible approach would be to start a new discussion and to include links to the "solved" discussions that didn't work. In that way you reduce the risk that someone will point you at that "solved" stuff.

---

djhurlburt wrote:
I can see the USB device in the netgear web-app (and in the Netgear Genie)

---

What is the "netgear web-app"?

And which genie is this? Desktop (for Windows/Mac)? Mobile (Android/iThing)?

The best place to diagnose this issue is in the Readyshare area of the browser interface. That is where you need to check the visibility of the drives and their mapping and share name.

Check page 75 in the manual somewhere at the end of this link:

>>> R6400 | Product | Support | NETGEAR <<<

If that is not right, then other Readyshare stuff will fail.

---

djhurlburt wrote:

2.  "Assuming your USB storage device is recognised..."

I can see the USB device in the netgear web-app (and in the Netgear Genie); however I cannot see the USB device through a web browser nor windows explorer.

3.  I cannot see \\readyshare when I use windows-explorer

 

Do you think there is a BIOS issue where I should check to see if I need the latest BIOS for my system?  It's just odd that this stopped working (seemingly) randomly. 

---

Several explenation for these points in this thread already.

What happens if using the IP address, type in \\192.168.1.1 in Windows Explorer?

Okay, so I went into "add / remove programs" and I made sure the SMB 1.0 client is turned on:

I had to reboot and after I did, I pulled up Windows Explorer and typed "\\readyshare" but it did not see this device.

Logging into the router through routerlogin.net, here is what I see:

If I click on "edit' I see this view:

clicking "edit" I get this window:

If I hit "apply" it says "share name cannot be NULL" so I typed in "backupDrive"

and then I see this:

but I still cannot see \\readyshare\... anything from Windows Explorer.

Again, as I said before: NetBIOS discovery and name resolution is packed with the CIFS/SMB 1.0 Server feature (what makes some sense, think about it!) since Win 10 18xx. 

Instead of \\readshare you can use ie. \\192.168.1.1 (the router LAN IP).

if I type in "\\192.168.1.1" I get:

Your file was not found

It may have been moved or deleted.

---

djhurlburt wrote:

if I type in "\\192.168.1.1" I get:

Your file was not found

It may have been moved or deleted.

ERR_FILE_NOT_FOUND

---

Is that before or after you get asked for the password?

It should ask you for the login details for your router. It does here.

r6400 is  incompatible with some devices, such as fiber modem, so disconnect the wire connection and then restart it