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tdhillson's avatar
tdhillson
Aspirant
Oct 27, 2016
Solved

R6400 Router Intermittent Internet Issues

My R6400 randomly looses it wireless connection for a few seconds. It appears to still have a connection to my cable modem. A few seconds later it is back up and working as though there was no problem. I have reset it and my cable modem and it continues to happen as is very frustrating.

Hardware
Intermittent
R6400
Troubleshooting
wireless disconnect
  • tdhillson's avatar
    tdhillson
    Nov 04, 2016

    I got it fixed for now, what pain. I flashed the software, but then I had to hard reset the router about 40 to 50 times. I would test it after each reset, I would wait 4 to 5 minutes to make sure it was up. It would not make a connection to my cable modem until I had reset it several times. Then all of a sudden it was working and I could reset all of my custom setting. I could not reinstall my settings to the router, it did not stay up when I tried it. So I had to reset it several more times, set it up again. It was a real pain have to reset it so many times and manually reconfigure it.

5 Replies

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Oct 31, 2016

    Hi tdhillson,

     

    1. What is the firmware version of the router?

    2. Does the issue persist on both wired and wireless connections?

    3. Have you tried bypassing the router and connecting straight to the modem to check if the connection is stable?

    4. Have you tried reflashing the latest firmware?

    5. Have you tried other firmware versions?

    6. Have you tried changing the Ethernet cable connecting the router to the modem?

     

    Regards,

     

    Dexter

    Community Team

    • tdhillson's avatar
      tdhillson
      Aspirant
      Oct 31, 2016

       

      1. What is the firmware version of the router? V1.0.1.12_1.0.1

       

      2. Does the issue persist on both wired and wireless connections? I have not tried a direct wired connection to the router

       

      3. Have you tried bypassing the router and connecting straight to the modem to check if the connection is stable? I have tried a direct connection the cable modem and it works with no dropping of connection.

       

      4. Have you tried reflashing the latest firmware? No, I didn't know you could do that!

       

      5. Have you tried other firmware versions? No?

       

      6. Have you tried changing the Ethernet cable connecting the router to the modem? Yes, many times.

       

      I will try connecting to the router and see what happens.

      I will the try re flashing the firmware.

       

      i will get back to you.

       

      Tom