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ITmouse's avatar
ITmouse
Aspirant
Jul 11, 2022

R6400v2 — AC1750 Smart WiFi - Can't Connect to Work

A couple of weeks ago I switched ISP and also got a new wireless router.  The previous router was supplied by AT&T.

Internet works great with the new router and ISP.  Biggest issue, I cannot remote into work.  I cannot connect to my work vpn (work firewall).  I thought it was just a vpn issue, then I realized that my security camera app on my phone will not connect either.  They both connect to my work firewall.  I now use the same ISP at home and work.  Prior to that they were different companies.  I called the current ISP and they said it is my router setup but I can't find anything that is blocking this connection.  I can connect via hotspot from my phone, so I know it is not my work firewall issue. Any suggestions or fix?

Thanks

2 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    Jul 11, 2022

    What current modem/gateway do you have the R6400 connected to?

    • ITmouse's avatar
      ITmouse
      Aspirant
      Jul 11, 2022

      The ISP supply the media converter from fiber to cat5 connector.  (Don't know the device name or model.  Will have to check that when I get home from work).  The R6400 is the router and wifi. I cannot remember the gateway settings, since I use the netgear auto internet setup and it use the dhcp settings from the ISP.