The nighthawk app repeatedly gives me an error message when I try to update the firmware. The "download" for the firmware on the website gives me a document that my computer doesn't trust, and an html link that sends me back to the same download link that gives me the same zip file... Trying to use the link to login into my router leads me to a page that won't let me log in, then sends me in circles in the same way as above, back to the same page. It's like inception for routers. My firmware version is V.1.0.4.106 which is probably a few updates ago, but I think every time I try to update this is what happens, and I give up. I don't have time for this--who does? My app is up to date. I've tried rebooting the router and trying again and that doesn't work either. Maybe a hammer? Can anyone help?

I appreciate your time. I will try to follow the steps. Thank you.

I'd recommend upgrading over a hardwired connection using a pc/laptop. Tends to work the best be the most stable. when you download the file, it'll be in a zip file that you then extract. After extracted, you follow the manual update process. https://kb.netgear.com/23960/How-do-I-manually-update-the-firmware-on-my-NETGEAR-router

As I said in my post, I tried the router login route--I can't seem to login and when I follow the prompts for if you can't login, it sends me in a recursive loop back to the beginning. The steps don't work.

have you tried other pc's/browsers? Or even a simple factory reset?

I guess I'll try that. It shouldn't be this hard. Thanks for your suggestions.

R6400v2 router - app won't update firmware

12 Replies

plemans
Guru - Experienced User
Jan 05, 2022
I'd recommend upgrading over a hardwired connection using a pc/laptop.

Tends to work the best be the most stable.

when you download the file, it'll be in a zip file that you then extract.

After extracted, you follow the manual update process.

https://kb.netgear.com/23960/How-do-I-manually-update-the-firmware-on-my-NETGEAR-router
- ggilson
  Tutor
  Jan 05, 2022
  As I said in my post, I tried the router login route--I can't seem to login and when I follow the prompts for if you can't login, it sends me in a recursive loop back to the beginning.
  
  The steps don't work.
  - plemans
    Guru - Experienced User
    Jan 05, 2022
    have you tried other pc's/browsers?
    
    Or even a simple factory reset?
michaelkenward
Guru - Experienced User
Jan 06, 2022
ggilson wrote:

The "download" for the firmware on the website gives me a document that my computer doesn't trust, and an html link that sends me back to the same download link that gives me the same zip file...

What does that mean? In what way "does not trust"?

If you get the firmware from the Netgear site, it comes in a zip file with the firmware and release notes.

My firmware version is V.1.0.4.106 which is probably a few updates ago, but I think every time I try to update this is what happens, and I give up.

There have been three since then:

R6400v2 Firmware Version 1.0.4.122 | Answer | NETGEAR Support
- ggilson
  Tutor
  Jan 06, 2022
  - plemans
    Guru - Experienced User
    Jan 06, 2022
    You don't "open" the file. Once its extracted, you follow the manual update process and upload it to the router.
    
    https://kb.netgear.com/23960/How-do-I-manually-update-the-firmware-on-my-NETGEAR-router

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R6400v2 router - app won't update firmware