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Random drops on R6020
Repost here since I thought it was a Nighthawk.
So the connection on this will randomly cut out for up to 30 seconds at most at least once an hour, sometimes even thrice. I updated it to FW 1.0.0.52 recently hoping that would fix it but nope, and I've used the other fixes for this problem that I've seen in related posts like changing the channel and lowering MTU to 1420 but still no change. Modem is an Arris TM1602A from Spectrum. Have yet to factory reset, probably will do that later. I also often have command prompt pinging google just to see when this happens because paranoid I guess.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
5 Replies
This happening over a wired and wireless connection?
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
https://highspeed.tips/docsis-events/Try the factory reset.
Yeah I've gone through the motions with Spectrum and they said the modem is fine. And yeah this happens on wired too.
It's also happening much more frequently the past few days, possibly a result of me trying different channels I can't tell. At this point I'm just considering a new router.