Whenever I try to see if there are any firmware updates I get an error message instead of the message stating your firmware is up to date. Any suggestions as to why I keep getting the error message. I think I am up to date but am not sure now.

what modem/gateway do you have? What actual firmware version are you on? You can view/download the latest firmware on the support site. https://www.netgear.com/support/product/RBR50 the manual walks you through manually updating as well. If you go this route, do the satellites first.

The router firmware is v2.7.2.104I am not sure what you mean about modem/ gateway but we use point broadband as our internet provider as we stream our television viewing. One of the satellites is the Rbs 40v Orbi voice. I am not sure if that would cause the error message all the time.

You are up to date (as of today) but it might not be connecting to the server properly if you have a double nat issue. It why i was curious about your modem/gateway

Thank you for trying to help but I do not understand what double mat is and also gateway/modem. I would just like to know how to fix my problems.Thanks

Its tough to help with minimal info. You wouldn't expect your mechnic to fix your car with only the info of "its a ford car" and when the machanic asks what motor is in is is told "its a motor just tell me whats wrong". It doesn't work like that. There isn't a simple "fix it" button that corrects all problems.

Rbr50 and two satellites | NETGEAR Communities

12 Replies

plemans
Guru - Experienced User
Apr 08, 2021
what modem/gateway do you have?
What actual firmware version are you on?
You can view/download the latest firmware on the support site.
https://www.netgear.com/support/product/RBR50

the manual walks you through manually updating as well. If you go this route, do the satellites first.
- GreyBeard1948
  Aspirant
  Apr 10, 2021
  The router firmware is v2.7.2.104
  I am not sure what you mean about modem/ gateway but we use point broadband as our internet provider as we stream our television viewing. One of the satellites is the Rbs 40v Orbi voice. I am not sure if that would cause the error message all the time.
  - plemans
    Guru - Experienced User
    Apr 10, 2021
    You are up to date (as of today) but it might not be connecting to the server properly if you have a double nat issue.
    It why i was curious about your modem/gateway

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Rbr50 and two satellites