My router drops the internet connection 2 times a day. The reboot ALWAYS gets it back up, but then the next day or two, it drops again and I have to do a reboot. As usual I always get the responseDHCP enabled. Waiting for DHCP to complete...Testing GatewayThe gateway is invalidCannot test DNSThe router internet port as no connection or te connection is loose, or the conn... Reboot router?? Which I do. How can I get this to stop doing this and I have to reboot every few days to fix this.

the support link i added prior? it has the firmware where you can download it. It also includes a manual that goes over manual firmware update process.

router drops | NETGEAR Communities

6 Replies

plemans
Guru
Dec 15, 2020
What router do you have?
What firmware is on the router?
What modem/gateway is it connected to?
- Mdavis19
  Aspirant
  Dec 15, 2020
  Sorry. It connects to a arris surfboard docsis 3.1 by ethernet port . ISP is xfinity. I am not using their modem.
Mdavis19
Aspirant
Dec 15, 2020
A7000 ac1900
The latest firmware. It shows i don't have anymore updates from firmware 1 0 9 88.
- plemans
  Guru
  Dec 15, 2020
  A7000 is a wireless usb device.
  the firmware indicates its a R7000 router. And that its not on the latest firmware.
  I'd try upgrading the firmware over a hardwired connection, then factory reset, and do a clean install (not from backup).
  https://www.netgear.com/support/product/R7000
  
  Also, Arris makes many modems. and some modem/router combo devices. What specific one do you have?
  - Mdavis19
    Aspirant
    Dec 15, 2020
    I have an T25 Arris surfboard docsis 3.1 cable modem for xfinity internet and voice .
    It keeps telling me my firmware is up to date. How can I force another upgrade if it won't prompt me?

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router drops