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HansPL's avatar
HansPL
Tutor
Jun 28, 2020
Solved

Router error message at shutdown of PC

Hello:

 

I have started getting an error message when turning off or restarting my computer (PC, Windows 10). I have the latest router firmware.

 

Message:  Netgear USB Control Center; ControlCenter.exe; Application error.

 

The instruction at 0x00000000771EC240 referenced memory at 0x0000000000000004. The memory could not be read. Click on OK to terminate the program.

 

Router works at next startup, so I wonder what this can be. Any suggestions?

 

Thanks/Hans L

  • > Message: Netgear USB Control Center; ControlCenter.exe; Application
    > error.

     

       That's a message on your computer about software on your computer.
    It's not directly related to your router or its firmware.

     

    > The instruction at 0x00000000771EC240 referenced memory at
    > 0x0000000000000004. [...]

     

       That's what's known in the trade as a bug.

     

    > Router works at next startup, so I wonder what this can be. [...]

     

       Looks to me like what it says: a run-time error in
    "ControlCenter.exe", which seems to be part of some "Netgear USB Control
    Center" package.

     

    > [...] Any suggestions?


       Remove the "Netgear USB Control Center" package?  If you're actually
    using it for something, then you might try installing it again.

     

    > [...] I have the Control Center, but it does not seem to be able to
    > control anything.

     

       "seem"?  None of that is a useful problem description.  It does not
    say what you did.  It does not say what happened when you did it.  As
    usual, showing actual actions (commands) with their actual results
    (error messages, LED indicators, ...) can be more helpful than vague
    descriptions or interpretations.

10 Replies

  • What "router" are you using? That message is usually related to a usb device plugged into the computer. Like a wireless network card. 

     

    • HansPL's avatar
      HansPL
      Tutor

      I added model in "Model" field, but just in case:

       

      R6400|AC1759 Smart WiFi Router

       

      Sorry I forgot to mention it.

       

      Hans L