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LDOVE's avatar
LDOVE
Aspirant
Jan 23, 2017
Solved

Samsung Bluray player cannot find Access Point for new Netgear R6300v2

Our Netgear 6300 router stopped working so we replaced it with a new Netgear 6300v2.  Our Samsung Bluray player (BP-P1600) is still trying to access the old router and I am unable to change it to the new one.  The old router is the only one that shows up under Access Point in the Bluray network settings.  When I select it, a "Cannot find access point" message pops up and there are no options for changing it.  Samsung customer support was unable to help.  Tried resetting both the router and the bluray player and still only the address for the old router shows up in the Access Point field.  Does anyone have any suggestions?  Any help is greatly appreciated.

Troubleshooting
  • LDOVE's avatar
    LDOVE
    Jan 31, 2017

    Thanks to the community for their suggestions, but the problem was the encryption setting on the router.  Changed it in order to be compatible with our fairly old DVD player and now everything works!

10 Replies

    • LDOVE's avatar
      LDOVE
      Aspirant
      Jan 24, 2017

      Thanks for your response.  Both are different.  I did get the new router to show up as an available Access Point by removing and reinserting the Wireless LAN adapter from the back of the DVD player (to correct a typo in my original message, the model is BD-P1600), but still cannot get it to work. I have tried entering the security code in each authentication mode (Open, WEP, WPAPSK, WPA2PSK) and get a message that the network cannot be accessed.  It doesn't say why, just that it cannot.  Very frustrating.  Would welcome any suggestions you might have about that.

      • DexterJB's avatar
        DexterJB
        NETGEAR Moderator
        Jan 24, 2017

        Hi LDOVE,

         

        1. Make sure that the Bluray player is within the range of the router.

        2. If available, try the automatic (DHCP) option in connecting the Bluray player instead of manually entering the wireless settings.

        3. If automatic (DHCP) is not available, make sure that the wireless settings you are putting in (SSID, passphrase, security mode) are correct.

        4. Make sure that there are other devices (smartphone, laptop, tablet) that can connect to the wireless network.

         

        Regards,

         

        Dexter

        Community Team