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jmclh's avatar
jmclh
Aspirant
Jan 23, 2016
Solved

Unable to use Airdrop on my MacBook Pro 13in Retina 2014 since using R6200 router

Router firmware V1.1.00.14 .Airdrop works using old Plusnet Technicolor router. Interestingly the Airdrop still works between iPhone and iPad on both routers.Tried emailing Netgear support who at initial telephone support suggetsed I tried the old router and then reply - this I did but theyhave not replied to my second email as router just out of warranty by a few days. I am not impressed by their support.

Troubleshooting
  • DexterJB's avatar
    DexterJB
    Jan 26, 2016

    Hi @jmclh,

     

    I have sent you a message. Please check your inbox.

     

    Regards,

     

    Dexter

    Community Team

7 Replies

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Jan 23, 2016

    Hi @jmclh,

     

    1. Can the MacBook Pro ping the other devices (iPhone and iPad)?

    2. Has it worked before?

    3. Have you tried turning off the firewall on the MacBook Pro?

     

    Regards,

     

    Dexter

    Community Team

    • jmclh's avatar
      jmclh
      Aspirant
      Jan 24, 2016

      Thank you for your response,

      I have tried turning off the Firewall on the Macbook - no improvement.

      It has not worked ever- except on the old (non Netgear) router

      I tried pingiing the iPhone with this response

      ^C
      --- 192.168.0.5 ping statistics ---
      32 packets transmitted, 29 packets received, 9.4% packet loss
      round-trip min/avg/max/stddev = 29.648/137.042/312.671/79.414 ms
      Jonathans-MacBook-Pro:~ Jonathan$

      Does that give any clues ?

      Thanks