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Cmmiles's avatar
Cmmiles
Aspirant
Feb 25, 2018
Solved

USB drive not appearing on R6300

I'm trying to get USB drive attached to our R6300 router. The USB indicator light on the router won't even light up. I've tried three USB drives already. Does anyone know how to get this thing to recognize a device? The drives are allegedly compatible devices (Kingston thumb drive and a WD MyBook) 

 

Router details:

Model: R6300 (pretty sure this is a v1)

Firmware: V1.0.2.78_1.0.58

Troubleshooting

6 Replies

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Feb 26, 2018

    Hi Cmmiles,

     

    1. Has it worked before?

    2. Does the issue persist on both the USB ports (2.0 at the back and 3.0 o the side)?

    3. To confirm, do the USB storage devices work when connected straight to a computer?

    4. Have you tried resetting the router?

    5. Have you tried checking the router UI if the USB device/s appear under ReadySHARE?

    6. You can try updating to a later firmware version (1.0.2.80) and do a factory reset to check if the issue persists.

     

    Regards,

     

    Dexter

    Community Team

    • Cmmiles's avatar
      Cmmiles
      Aspirant
      Feb 28, 2018
      Thanks for the response and help!

       

       

      1. Has it worked before?

      • No, this is the first time I've tried connecting a drive

      2. Does the issue persist on both the USB ports (2.0 at the back and 3.0 o the side)?

      • Neither USB port would recognize a drive was there.

      3. To confirm, do the USB storage devices work when connected straight to a computer?

      • Yes, each works on a desktop computer in the house

      4. Have you tried resetting the router?

      • Yes

      5. Have you tried checking the router UI if the USB device/s appear under ReadySHARE?

      • The UI like in the mobile app?

      6. You can try updating to a later firmware version (1.0.2.80) and do a factory reset to check if the issue persists.

      • I will try that now and let you know how that goes.

       

      Regards,

       

      Dexter

      Community Team

       

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Mar 01, 2018

      Hi Cmmiles,

       

      Thank you for the update. Please keep us posted.

       

      Regards,

       

      Dexter

      Community Team

      • Cmmiles's avatar
        Cmmiles
        Aspirant
        Mar 03, 2018

        Hmmmm, I updated the firmware and added the external back to it and still no drive.