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Forum Discussion
Who do I contact?? Horrible customer service experience.
I need to contact someone higher up than customer service. I have been trying for 3 months to get my returned product back. They are giving me a MAJOR run around. I need someone that can make a decision and not in the Phillipines. Basically they took my satalites and will not ruturn them!!
Case numbers
44543250
44504439
42723926
42723513
42711216
2 Replies
Sounds painful and aggravating.
You should know that this community is essentially a user-to-user venue with some input from a small band of Netgear techies.
Most of the answers come from fellow users who have no connection with Netgear. They just have a lot of collective experience and are familiar with the sort of problems that turn up here.
If you want "official" support then you should go through the right channels.
Contact Us | Support | NETGEAR
But you seem to have "been there, done that".
Hi Nick7744,
Good day!
Welcome to NETGEAR Community!
Thank you for reaching out. We are sorry for the inconvenience this has caused you. May we know if you sent the Orbi router and Orbi satellite in one package? If so, please DM us the tracking number of the package.
Please do not hesitate to let me know if you need further assistance.
Regards,
Oliver
Community Team
