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Forum Discussion
Why does my new iphones not get internet when they show connected to the wifi?
My family members that have gotten new Iphones connect to our home wifi set up but get no internet service and I cannot figure this one out!
Has anyone else had this issue?
Please help!
Thanks
Heath
6 Replies
Hello, missouriupser,
I understand that you are not able to connect to the internet using the new iPhones.
What is the model of the router you are using for WiFi services?
Looking forward to hearing from you!
Best,
Kevin
missouriupser wrote:
My family members that have gotten new Iphones connect to our home wifi set up but get no internet service and I cannot figure this one out!
If we are talking about the D3600 modem/router in your footer, can you tell us what firmware you have on it?
What messages do they see when they try to connect to the wifi?
Are you using an SSID or passwords on the router with characters that iOS does not like?
Have they told their devices to forget any previous connections to this SSID and to set up the connection from scratch?
If you do have the D3600, you might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:
DSL Modems & RoutersThe box says Netgear N600 wfi dual band router.
missouriupser wrote:
The box says Netgear N600 wfi dual band router.
That's a wifi speed, not a model number. Look for that in the label.
