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Forum Discussion
Solved
Wireless Confusion
I'm using a Windows 10 machine connected to my wireless router by a Cat 6 cable. The Netgear Genie shows that my wireless router is turned off yet my wireless Roku 3 works fine. I have a second computer running Linux Mint Cinnamon which refuses to connect wirelessly, even though it is showing a strong signal. This is the source of my confusion.
w5lon
Hi w5lon,
1. What is the firmware version of the router?
2. Are you able to connect other wireless devices (smartphones, laptop, tablet)?
3. Are the 2.4GHz and 5GHz LED's lit on the router?
4. You can try changing the wireless channel.
5. For isolation, try disabling the security on the wireless network and check if the wireless device/s can connect.
Regards,
Dexter
Community Team
3 Replies
w5lon wrote:I'm using a Windows 10 machine connected to my wireless router by a Cat 6 cable. The Netgear Genie shows that my wireless router is turned off yet my wireless Roku 3 works fine. I have a second computer running Linux Mint Cinnamon which refuses to connect wirelessly, even though it is showing a strong signal. This is the source of my confusion.
w5lon
Is the Windows 10 computer running the Genie program ?
Are the Linux and the wifi of the router using the same security settings?
Hi w5lon,
1. What is the firmware version of the router?
2. Are you able to connect other wireless devices (smartphones, laptop, tablet)?
3. Are the 2.4GHz and 5GHz LED's lit on the router?
4. You can try changing the wireless channel.
5. For isolation, try disabling the security on the wireless network and check if the wireless device/s can connect.
Regards,
Dexter
Community Team