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Forum Discussion
rrwilson2
Aug 23, 2017Aspirant
Wireless turning itself off
got a new tablet today and I couldn't get it to connect to the wireless router. now my kindle won't either. no signal is found by either tablet. the wireless has turned off and I can't get it back on. I've tried numerous fixes with no luck. any help will be greatly appreciated. I've been at this for hours and am exhausted.
The orientation of your router might be different from the one that I might be thinking.
But for clarity, do you see lights on 2.4GHz and 5GHz?
If you already have pushed the reset button and if those lights are still off then you might have a bad router.
Possible that the wireless portion of it got busted.
6 Replies
- ElaineMNETGEAR Employee Retired
Welcome to the community, rrwilson2
What lights are lit on the router?
Just to verify, what's the exact model number of the NETGEAR router?
Did you try to factory reset the router?
- rrwilson2Aspirant
the top 2 lights and the 3 at the bottom are on.
sorry it took so long for me to answer. I'm in a wheelchair due to strokes and I was in spasms from sitting so long. and its hard for me to reach the router.
sorry, did't mean to whine.
- rrwilson2Aspirant
yes, I did a factory reset.
- ElaineMNETGEAR Employee Retired
The orientation of your router might be different from the one that I might be thinking.
But for clarity, do you see lights on 2.4GHz and 5GHz?
If you already have pushed the reset button and if those lights are still off then you might have a bad router.
Possible that the wireless portion of it got busted.