NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

shobi4's avatar
shobi4
Aspirant
Oct 18, 2015
Solved

WNDR 3400v3 unable to connect to ISP automatically after Firmware upgrade

After upgrading Firmware Version to 1.0.0.48

 

I am unable to automatically connect to ISP via PPPoE setup, using Login Info..

I am forced to use, no login required during setup and each time logging in via ISP's portal.

 

Need help.

Firmware
Troubleshooting
  • ElaineM's avatar
    ElaineM
    Oct 20, 2015

    For your "Connection Mode" set it to Always On.

    If this still does not work, kindly post a screenshot of that window you're getting.

    By the way, have you tried resetting the router after firmware upgrade?

    If you have not, kindly push the reset button on the router for 10 seconds with a paperclip.

    After resetting, reconfigure the router.

    Let us know what happens.

4 Replies

  • ElaineM's avatar
    ElaineM
    NETGEAR Employee Retired
    Oct 19, 2015

    Welcome to the community, shobi4

     

    Are you using the NETGEAR Genie Wizard in configuring the router?

    If yes, try to reconfigure the router manually.

    Let us know what happens.

  • shobi4's avatar
    shobi4
    Aspirant
    Oct 19, 2015
    ElaineM:It says disconnected. No matter how many times I manually configure it gives the same. Doesn't attempt to reach isp with login info provided. Which used to work with previous firmware.
    • ElaineM's avatar
      ElaineM
      NETGEAR Employee Retired
      Oct 20, 2015

      For your "Connection Mode" set it to Always On.

      If this still does not work, kindly post a screenshot of that window you're getting.

      By the way, have you tried resetting the router after firmware upgrade?

      If you have not, kindly push the reset button on the router for 10 seconds with a paperclip.

      After resetting, reconfigure the router.

      Let us know what happens.

      • shobi4's avatar
        shobi4
        Aspirant
        Oct 27, 2015

        ElaineM: Thanks a LOT :catvery-happy:

        Initially:

        I configured it after resetting once the Firmware was flashed. ("As per the advice of the Support Technician", That was the first thing she wanted me to do once the firmware was updated.)

        I ran the setup wizard. Initially when the connection was not connected. The Wizard did not recognize the type of connection.

        The Tech adviced me to go to the ISP Portal and login manually. And it doesnt work automatically to connect.

         

        I reached out to the forum thinking there could be other's who had a similar mishap after the firware upgrade.

         

        After your last post, yesterday i ran the wizard once again (This time the internet is connected via visiting the ISP's portal). Here it recognized that my ISP is on PPPoE and requires username/password and it asked me to fill the form. After doing these and changing the ISP option to stay connected always from Dial On Demand, the connection seems to be stable now and working without a glitch.

         

        PS: I apologize for the delay in response, was not able to find time to try the steps necessary to give an update.