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TimHerbert's avatar
TimHerbert
Aspirant
Sep 05, 2015
Solved

WNDR3700v4 constantly dropping wifi signal

I recently changed my modem from an old Comcast-supplied modum because I kept losing my wifi signal.  I upgraded to a Motorola/Arris SURFboard modem (SB6141).  When the connection works, it works great.  However, I cannot keep the signal.  My WNDR3700v4 constantly drops the wifi signal and even the LAN doesn't work.  There is something obviously wrong here.  

 

I need help!

  • ElaineM's avatar
    ElaineM
    Sep 30, 2015

    Change the channels on the router by accessing the admin page.

    Try channels 1,6 and 11 which are known as non-overlapping channels.

9 Replies

  • ElaineM's avatar
    ElaineM
    NETGEAR Employee Retired

    Hello TimHerbert,


    Welcome to the community!

     

    When you bypass the router, will your connection be intermittent? I suggest that you direct connect your computer straight into your modem and observe the connection.

    If everything else is working without any disconnection, adjust the MTU setting on your router. See this link for more info.

     

    Let us know what happens.

     

    Regards,

     

    • TimHerbert's avatar
      TimHerbert
      Aspirant

      It worked for a couple of days but I have been unable to maintain a wireless connection for about 24 hours.  I can get a wireless signal but I can't keep it for more than about an hour.

      • ElaineM's avatar
        ElaineM
        NETGEAR Employee Retired

        TimHerbert Can you confirm if you have a stable Internet connection when you connect directly to the modem?

         

        Regards,