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mikejbennett80's avatar
mikejbennett80
Follower
Jul 14, 2017
Solved

AC1900 Nighthawk- Ethernet Ports not working

Wifi works great but when I connect to desktop via Ethernet port 1-4 there is no connection. No lights on the AC1900 or at the port plug in. 

 

Any suggestions? Already did a factory reset. 

 

Thank you for your help in advance! 

Mike

Troubleshooting
  • JamesGL's avatar
    JamesGL
    Jul 17, 2017

    Hi mikejbennett80,


    Try to connect a different device to the router.

    Use a different ethernet cable.

3 Replies

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Jul 15, 2017

    Sounds dead. Is this a new box?

     

    By the way, AC1900 is not a Netgear model number, just a wifi speed indicator.

  • JamesGL's avatar
    JamesGL
    NETGEAR Employee Retired
    Jul 17, 2017

    Hi mikejbennett80,


    Try to connect a different device to the router.

    Use a different ethernet cable.

    • JamesGL's avatar
      JamesGL
      NETGEAR Employee Retired
      Jul 20, 2017

      Hi mikejbennett80,


      We’d greatly appreciate hearing your feedback letting us know if you need further assistance.