Blocking a specific device on a Nighthawk X6

Question

I am trying to block a specific device from connecting to my Nighthawk router. I can access the router by using 192.168.1.1 to log in. I can see the device I am trying to block. I went to advanced then security then clicked on access control, it does not display any of the devices connected to my router. This is what happens.

I have checked the firmware on my router and it is up to date. I tried accessing my router using chrome and MS Edge. Same result for both.

Any assistance is greatly appreciated.

FURRYe38 · Answer

Do you have Circle or Smart Parental controls enabled in the Nighthawk app?&nbsp;
&nbsp;
FW is behind.&nbsp;
https://community.netgear.com/t5/Nighthawk-Wi-Fi-5-AC-Routers/New-R8000-Firmware-Version-1-0-4-88-Released-Hot-Fix/td-p/2386744/jump-to/first-unread-message

Acann · Answer

I updated the firmware to&nbsp;V1.0.4.88_10.1.88.&nbsp;&nbsp;&nbsp;I do not have acircle or smart parent.&nbsp;I tried to access the specific devices after updating the firmware. I get the same emoji that says: 192.168.1.1 didn't send any data".&nbsp;

FURRYe38 · Answer

Try a factory reset and setup from scratch after FW was updated?&nbsp;

Acann · Answer

I got the same message after I updated the firmware.I did not do a factory reset.

FURRYe38 · Answer

Lets give that a go then. Possible the web ui at this feature could be some bad state and needs cleared out.&nbsp;

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Blocking a specific device on a Nighthawk X6

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